Frequently Asked Questions
Everything you need to know about your WYSE London shopping experience.
What is your standard delivery timeframe?
For UK orders, we offer standard delivery within 3-5 working days. Express shipping options are available at checkout for next-day delivery on orders placed before 2pm.
How do I return an item that isn't quite right?
We offer a 28-day return policy. Items must be unworn, with all original tags attached. You can initiate your return through our online portal to receive a pre-paid shipping label.
How do I find the right size for me?
Each product page includes a detailed size guide with specific measurements. Our collections generally run true to size, but we recommend checking the 'Fit & Fabric' section for style-specific advice.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and costs vary by location and are calculated automatically at the checkout stage.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay.
How should I care for my WYSE garments?
To ensure the longevity of your pieces, please follow the specific care instructions on the internal garment label. We recommend hand-washing or dry-cleaning for our more delicate silk and cashmere styles.